We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We cannot accept items that are ripped, chewed, or torn in any way or that have evidence of urine, feces or vomit anywhere on the product. Products with strong odors or are overly filthy cannot be returned and will not be accepted upon inspection.

To start a return, you can contact us at info@dogheaven.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@dogheaven.co.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged in shipping or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, custom-designed products, paintings, or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Any items purchased in a bundle (including items that were free with the purchase of something else) must all be returned to receive a full refund. Only returning part of the order will result in a refund that is equal to the order minus the MSRP of what was kept.

Unfortunately, we cannot accept returns on sale items or gift cards or items that have been damaged during use. 

Shipping fees are non-refundable.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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